The ACT Mental Health Consumer Network is a consumer-led peak organisation representing the interests of mental health consumers in the ACT in policy and decision-making forums. The Network is committed to social justice and the inclusion of people with experience of mental illness.

The latest Network News – Winter 2020 is now available (Winter 2020)

2020 Consumer Survey

Are you or is someone you know or work with a mental health consumer who lives in or uses mental health services in the ACT? We define a mental health consumer as a person who identifies as having lived experience of mental illness or disorder, past or present OR who has personally used a mental health service for their own mental health needs.

If so, we’d love to receive your/their responses to our 2020 biannual survey! This survey is also available online via SurveyMonkey ( or a Word version can be downloaded by clicking on the following link


What is this survey about?

The survey is designed to gather information that will help us:

  • improve and focus our advocacy for mental health consumers
  • improve the way we receive and use feedback from consumers
  • meet the goals of our funding agreements

How long will it take?

Approximately 20 minutes
Why should I bother?

We can’t promise that anything will change immediately. But we do promise to use the information you give us to improve what we do.

As thanks for your time, everyone who finishes a survey can receive either

$20 Woolworths Group (Wish) gift voucher


$20 Coles Group gift voucher

You will need to provide your name to receive your gift voucher. However, your name will not be associated with your survey responses. If you wish to not include your name and contact details on your survey, please contact the Network office on 02 6230 5796 or to arrange a time when you can hand deliver your survey and receive your gift voucher in return. You will need to provide your name in case your gift voucher is faulty, but it will be written down separately from your survey.

When should I return the survey?

The survey period ends on 31 August 2020 so please ensure you return it by post, email or in person by this date.

Thank you for your time!

Network response to COVID-19

In response to the COVID-19 pandemic, the Network office is currently closed, with staff working remotely. We can still be contacted by phone (02 6230 5796 or 0449 127 941 if urgent) or email ( In addition, we have also been required to implemented the following changes:
• Face-to-face events are cancelled, including but not limited to: Drop-In, Consumer Representative Forum, Policy consultations and the Hearing Voices group; and
• Consumer Representatives are encouraged NOT to attend any scheduled meetings.
• Appointments to committees have ceased until further notice.

The Network is still being asked for consumer input on policies. So please regularly check your email for invitations to comment. Consultations on policy matters with consumers and other forums etc. are now being held online via Zoom.

If you are interested in commenting on policy but do not use email, please contact the Policy Coordinator on 0424 468 620.

Information about the status of the COVID-19 pandemic in the ACT can be found via the COVID-19 ACT website.

For mental health support, please contact any of the following services:

Locally, Woden Community Service (WCS) are still operating their mental health programs via telephone and online methods, and are still accepting referrals.

Information about each program can be found via the Woden Community Service website.

Network Bulletin 13 July 2020

Welcome to our fortnightly email bulletin. If you are unable to open any links or attachments, please contact the Network on 6230 5796 or email

Of particular note in this bulletin, the Network would like to draw your attention to the following:

  • Multicultural Mental Health Survey;
  • Update from the Department of Social Services (DSS) and the National Disability Insurance Agency (NDIA)Stakeholder Reference Group ;
  • Updated general Coronavirus information and support services in the ACT and upcoming related events; and
  • Position vacancies

Network Bulletin 13 July 2020 (PDF)

ACT Charter of Rights for People with Mental Health Issues

The ACT Government released the ACT Charter of Rights for People with Mental Health Issues on 11 October 2011.

Click on the links below to see it in full page view or to download.

ACT Health Charter of Rights poster

ACT Health Charter of Rights pamphlets

25 February 2020